We currently accept online orders within the United States only. We do not ship to Hawaii or Alaska. For perishable items, we cannot extend our guarantee to orders for which we are given an incorrect address. We are an e-commerce business and only accept orders through our website and not over the telephone. We do this as a courtesy to our customers to protect our customers as well as our business from fraudulent orders. If you need assistance navigating through our website please contact us at (404) 245-2491 and we will be more than happy to assist you.
We currently offer different shipping methods detailed below; however, not every method is available for every product. Multiple orders are not bulked together; they are billed and shipped separately. Therefore, all packages may not arrive at the same time. ORDERS WILL BE SHIPPED WITHIN 1-2 BUSINESS DAYS OF US RECEIVING THE ORDER. We do not offer same day delivery. We do guarantee 24-48 hour local delivery based on the product and the quantity dependent upon the time that the order was placed. If we have a failed local delivery attempt that is beyond our control (example: wrong address submitted, recipient not available to accept the order, etc), there is a $30 additional delivery charge required before we attempt a second delivery.
Packages are shipped to arrive within three to five business days of placing your order. Rural Routes, Military addresses and Colleges/Universities are shipped Ground. We do not ship to PO boxes. Shipping to the Mountain and Pacific time zones, pricing will vary based on the number of days of shipment. States: WA, OR, NV, CA, ID, MA, ND, SD, WY, CO, NM, AZ, and UT all require FedEx Express overnight or 2nd day Air shipping. (shipping price is depended on rates and are not standard). We do not offer shipping to Canada, Hawaii, Alaska, or the US Virgin Islands. Please call to get rates before placing your order. If you have your own FedEx or UPS account, we will only charge for the dry ice and shipping container. Ground and Home Ground-Delivery -Packages are shipped to arrive in 1-3 business days depending on your location. Express – Packages are shipped to arrive in 1-2 business days depending on which Express option you request Overnight or 2 day Air. Overnight – Orders placed prior to noon EST will arrive the following business day by 4:30 PM if they are being delivered to a business or 7:30 PM to a residence. Additional fees for Express Saturday delivery.
All items are shipped within 2 business days of receipt. We do not ship on Thursdays, Fridays, Saturdays, Sundays or holidays. We ship Fed Ex Home Delivery Monday- Wednesday and to Fed Ex Ground Monday- Wednesday day. (depending on where the order is shipped). Express orders are shipped Monday through Thursday. Orders placed which are to be shipped or delivered during the month of November and December will have the following restrictions:
*Local Atlanta Delivery Cutoff November 24, 2020 to be delivered November 25, 2022.
*Local Atlanta Delivery Cutoff November 24, 2022 to be delivered December 22, 2022.
How much will it cost?
Shipping and delivery charges are based on the cost of the order and where it is being shipped.
Payment Options
Visa, Master Card, American Express, and Discover Card. You may also use our custom price button in the bottom right corner below to go directly to our payment processor’s website (www.paypal.com) to place your order.
Can I pay by check or money order?
We do not currently accept checks or money orders for online purchases.
How do I modify or change an order?
You may make changes to your order up to 60 minutes after you submit your order. To make changes, please call us at 404-245-2491. Emails are not accepted for order changes.
Substitutions
We reserve the right to substitute an item of equal or greater value if necessary.
Satisfaction Guaranteed
Your complete satisfaction is guaranteed. Sorry, but we cannot guarantee orders for which we are given an incorrect address or acts of God that are beyond our control.
OUR FRESHNESS GUARANTEE
We use premium ingredients to ensure maximum freshness and guarantee fresh arrival. If any of our products fail to meet your freshness expectations, please call or email us for a prompt exchange or credit. Sorry, but we cannot guarantee orders for which we are given an incorrect address, or shipping delays due to weather conditions. Incorrect addresses will be charged an additional $25 minimum to re-route or if we attempt a local delivery and no one is available to accept the delivery we can either leave the desserts or make a second attempt which we will bill you for the cost of the delivery again. We value customer loyalty and want you and your gift recipient to be delighted with our products.
Privacy Statement
Gerald’s Heavenly Desserts has created this statement in order to demonstrate our firm commitment to privacy. The following statement discloses our privacy policy and information gathering and dissemination practices for the geraldsheavenlydesserts.com web site.
Privacy Policy
Gerald’s Heavenly Desserts will not release any personally identifiable information such as your name, address, e-mail address, phone number or credit card information except as described in this statement. In connection with our customers’ orders, we collect personal information in order to process and fulfill their order, and to provide customers with information regarding their order. In addition, we may share or disclose such information in order to conform to or comply with legal requirements, to protect the rights Gerald’s Heavenly Desserts or to act under exigent circumstances to protect the personal safety Gerald’s Heavenly Desserts personnel or the public.
Our privacy policy is explained in detail below.
Our sites use various forms for customers to request information and to purchase products. As described below, we collect personal information from customers primarily so that we may process your order, but also so that we may enhance our services to our visitors and make each visit as unique as possible:
* Billing and Shipping Information – during the checkout process, we ask for certain personal information (name, address, e-mail, telephone number and credit card information) which are necessary to process your order and to ship it to you. Basic personal information such as name, address and phone number may be transmitted to contracted third parties for the purpose of shipping your order.
* E-mail Address – we may also ask customers if they would like to receive via e-mail special announcements or offers from us. Users may opt-out of receiving future mailings; see the choice/opt-out section below.
Cookies
Our site uses cookies for some advanced features, such as the Address Book. They cannot carry viruses or do any harm to your computer. If you don’t like cookies and have turned them off in your Web browser, you can still place an order but you will not be able to use many of the advanced features of the site.
Security
Gerald’s Heavenly Desserts has security measures in place to protect the loss, misuse and alteration of the information under our control.
Links
Our site may contain links to other sites. While we strictly enforce our privacy policy with respect to information gathered on our sites, we are not responsible for any information you provide to other web sites you may access through links on our site.
Consent
By using our site, you consent to the foregoing collection and use of information by Gerald’s Heavenly Desserts.
Our site provides users the opportunity to opt-out of receiving communications from us. To remove your information from our database so that you will not receive future communications, notify us at info@geraldsheavenlydesserts.com.
You can access your account information when you are logged in.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at info@geraldsheavenlydesserts.com.
Gerald’s Heavenly Desserts stands by its products, however, refund claims must be made within 1 hour of purchase by phone only. Once we have processed your order we do not offer a refund. We offer store credit to use towards your next purchase. Nor do we refund for acts of God (Ex: anything pertaining to Inclement weather that could cause a delay), if provided with incorrect or inadequate shipping information resulting in a failed shipping attempt or shipment delays by delivery carriers (FedEx, UPS, USPS or any other carrier we use). If you have any questions, feel free to contact us at 404-245-2491.
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