White Chocolate Cake with Strawberry Filling
Phone (404) 245-2491
Where is our service available?
We currently accept online orders within the United States only. We do not ship to Hawaii or Alaska. For perishable items, we cannot extend our guarantee to orders for which we are given an incorrect address or PO Box. We are an e-commerce business and only accept orders through our website and not over the telephone. We do this as a courtesy to our customers to protect our customers as well as our business from fraudulent orders. If you need assistance navigating through our website please contact us at (404) 245-2491 and we will be more than happy to assist you.
How do we ship and deliver?
We currently offer five different shipping methods detailed below; however, not every method is available for every product. Multiple orders are not bulked together; they are billed and shipped separately. Therefore, all packages may not arrive at the same time. ORDERS WILL BE SHIPPED WITHIN 1-2 BUSINESS DAYS OF US RECEIVING THE ORDER. We do not offer same day delivery. We do guarantee 24-48 hour local delivery based on the product and the quantity dependent upon the time that the order was placed. If we have a failed local delivery attempt that is beyond our control (example: wrong address submitted, recipient not available to accept the order, etc), there is a $25 additional delivery charge required before we attempt a second delivery.
Standard - Packages are sent to arrive in three to five business days. Rural Routes, and Military addresses are shipped Priority mail, which takes 3-5 business days (shipping price is depended on rates and are not standard). We do not ship to PO boxes. Shipping to the Mountain and Pacific time zones, pricing will vary based on the number of days of shipment. States: WA, OR, NV, CA, ID all require FedEx Express 2nd day Air shipping. (shipping price is depended on rates and are not standard). We do not offer shipping to Canada, Hawaii, Alaska, or the US Virgin Islands. Please call to get rates before placing your order.
Express - Packages are sent to arrive in 1-2 business days depending on if you use Overnight or 2 day Air.
Overnight - Orders placed prior to noon EST will arrive the following business day by 4:30pm if they are being delivered to a business or 7:30pm to a residence.
When do we ship?
All items are shipped on the date specified. We do not ship on Saturdays, Sundays or holidays. We ship Fed Ex Home Delivery Tuesday- Friday and to Fed Ex Ground Monday- Thursday. (depending on where the order is shipped). Express orders are shipped Monday through Thursday. Orders placed which are to be shipped or delivered during the month of December will have the following restrictions:
For guaranteed arrival by Christmas, orders need to be placed on or before:
* Standard Shipping Cutoff: 12pm EST, December 17th
* Express Shipping Cutoff: 12pm EST, December 19th
* Overnight Shipping Cutoff: 12pm EST, December 23rd
How much will it cost?
Shipping and delivery charges are based on the cost of the order and where it is being shipped.
Visa, Master Card, American Express, and Discover Card. You may also use our custom price button in the bottom right corner below to go directly to our payment processor's website (www.paypal.com) to place your order.
Can I pay by check or money order?
We do not currently accept checks or money orders for online purchases.
How do I modify or change an order?
We reserve the right to substitute an item of equal or greater value if necessary.
Your complete satisfaction is guaranteed. Sorry, but we cannot guarantee orders for which we are given an incorrect address or PO box.
OUR FRESHNESS GUARANTEE
We use premium ingredients to ensure maximum freshness and guarantee fresh arrival. If any of our products fail to meet your freshness expectations, please call or email us for a prompt exchange or credit. Sorry, but we cannot guarantee orders for which we are given an incorrect address, or shipping delays due to weather conditions. Incorrect addresses will be charged an additional $10 minimum to re-route or if we attempt a local delivery and no one is available to accept the delivery we can either leave the desserts or make a second attempt which we will bill you for the cost of the delivery again. We value customer loyalty and want you and your gift recipient to be delighted with our products.
Gerald's Heavenly Desserts will not release any personally identifiable information such as your name, address, e-mail address, phone number or credit card information except as described in this statement.
In connection with our customers' orders, we collect personal information in order to process and fulfill their order, and to provide customers with information regarding their order. In addition, we may share or disclose such information in order to conform to or comply with legal requirements, to protect the rights Gerald's Heavenly Desserts or to act under exigent circumstances to protect the personal safety Gerald's Heavenly Desserts personnel or the public.
Our sites use various forms for customers to request information and to purchase products. As described below, we collect personal information from customers primarily so that we may process your order, but also so that we may enhance our services to our visitors and make each visit as unique as possible:
* Billing and Shipping Information - during the checkout process, we ask for certain personal information (name, address, e-mail, telephone number and credit card information) which are necessary to process your order and to ship it to you. Basic personal information such as name, address and phone number may be transmitted to contracted third parties for the purpose of shipping your order.
* E-mail Address - we may also ask customers if they would like to receive via e-mail special announcements or offers from us. Users may opt-out of receiving future mailings; see the choice/opt-out section below.
Gerald's Heavenly Desserts has security measures in place to protect the loss, misuse and alteration of the information under our control.
By using our site, you consent to the foregoing collection and use of information by Gerald's Heavenly Desserts.
Account Registration Information
You can access your account information when you are logged in.
Contacting the Web Site
OUR REFUND POLICY
Gerald's Heavenly Desserts stands by its products, however, refund claims must be made within 1 hour of purchase. Once we have processed your order (order prepared and ready to deliver/ship) we do not offer a refund. Nor do we refund for acts of God or if provided with incorrect or inadequate shipping information resulting in a failed shipping attempt. If you have any questions, feel free to contact us at 404-245-2491.